Frequently Asked Questions

To get started, complete the registration form on the Sign Up page.

Fill in all the necessary details and submit the form.

Your registration details and reference number will be emailed to you.

An invoice will be emailed to you as soon as your chosen domain name has been approved.
(Please check your spam folder if you don't receive our email)

Once payment is received
we register your new domain name in your name
or transfer your existing domain name to our server - whichever is applicable.

We activate your account and send the login details to you.

You can then login, choose a template, insert your own content and images, and publish your new website.

As a reseller you don't actually buy our product or services, but rather you make use of our services and set your own prices to charge your clients for your services.
We also give you a discounted price for our services.

Whether you are a reseller or an individual client, you must change your Admin password immediately upon your first login.
You must also change your email passwords via your Webmail account
You should change all passwords regularly.
Passwords should consist of at least 11 mixed numeric, alpha characters (upper and lower case variations), and special characters
You should not use names or dictionary words.
See also: Terms - Password

Your domain name is your Website address (example: www.yourdomain.co.za).
When someone types your domain name into a web browser, your website is displayed.
Domain names are renewed annually from the date of registration.

All domains that we host are SSL enabled.
.co.za domains are include in the package at no extra cost

All other domain extensions would need to be quoted on.

See also: Terms - Domain Name.

You will have access to the easy-to-use Website Builder, with all the applications ready-made for you to insert into your pages, allowing you to easily set-up your website. You are also given access to a library of templates, enabling you to choose and load a template with a click of a button.

DIYweb4U offers an easy-to-use entry level shopping cart, displaying product prices in Rands.

• When an order is made through your website store, the order details are emailed to you, and you then send an invoice to the purchaser.
• PayFast Secure Payment Gateway can be used in conjunction with the Online Shop for a wide range of online payment options
• The store has up to 100 categories, with up to 100 items in each category. (10000 items total)
• If you require more, the setup cost is R380 for a segment which includes up to 100 additional categories + 100 items per category.

Once your website is published, it will be fully responsive and completely search engine friendly.

This means that the page layout, images and text, will automatically adjust for optimal viewing on the device that they are being viewed on, giving the end user a better viewing experience.

And you don't have to know or insert any coding to do this, the website builder does it all for you.

Code and Widgets supplied by Third Parties such as Google, Facebook, Twitter, YouTube etc., are easy to insert into your webpage. You also have access to ready-made Social Media icons which just need to be activated.

The Help Centre has step by step pictorial guides which open in a new window for quick access. The guides are easy to follow and direct you in getting your website up & running in quick time.

You can also send any queries to us via the link in your Admin Panel.

Disk space (storage space) is the amount of data you can store on the web server.
This includes all emails and files (eg: pages, images, video etc).

Monthly Disc Space overusage is charged at R25 per GB

The flow/transfer of email and data to and from the server is called traffic.
Traffic usage is logged every time a website is viewed, files are uploaded or downloaded, or emails are sent or received

Monthly Traffic overusage is charged at R5 per GB

You get up to 15 email accounts (addresses) included in the package.

If you require more, the cost is R50, once off setup fee, per each segment which includes up to 10 email accounts.

Registered Clients are provided with a Webmail link whereby they can:

• Access their emails online at anytime.
• Setup forwarding addresses
• Setup an auto response
• Change the password
• Periodically clear out their mailbox

Fax-to-Mail enables you to receive faxes directly to your email inbox.

This service is included in the Package

Payment options are either direct EFT or by using Payfast Secure Online Payment Processing options shown below:

• Instant EFT - FNB, ABSA, Standard Bank, Nedbank, Capitec
• Subscription - Visa MasterCard
• Debit Cards - payD works with Standard Bank, Absa, Nedbank, Post Bank, Bidvest or VBS Mutual Bank accounts
• Credit & Cheque Card - Visa MasterCard using 3D Secure
• Masterpass - A simple trusted digital wallet from MasterCard
• SCode - Simply take your SCode barcode or SMS to a participating store and complete your payment over the counter

Please note:

• Cheque payments are not accepted.
• Cash payments will only be accepted by arrangement and subject to an additional fee.

DIYweb4U client Websites and Shopping Carts may not be transfered away from our servers.

It may be possible in certain circumstances to rebuild the website on the new hosting server.
This would incure a cost for the client, charged at R380 per hour.

Shopping Carts are not transfereable.

See also: Terms - Client Site   DIYweb4U Intellectual Property